Order

Can I change or cancel my order?

Please contact us as soon as possible via Info@studiosaintclairr.com.

If your order has not yet been processed or put into production, we will check whether modification or cancellation is still possible.

For personalized products, cancellation may no longer be possible once production or personalization has started, to the extent permitted by law.
I entered the wrong address. What now?

Contact us as soon as possible via Info@studiosaintclairr.com.

If your order has not yet been processed or shipped, we will try to update the address for you.

Once a package has been shipped, we cannot guarantee that it will still be possible to change the address.

Therefore, always carefully check your address details before completing an order.
Is all the clothing made especially for me?

Part of our collection is only produced after an order has been placed.

In addition, certain products can be manufactured or personalized according to personal specifications.

When a product is actually personalized and this therefore constitutes an exception to the statutory right of withdrawal, this will be stated for the product in question before purchase.
Who can I contact with a question about my order?

Send an email to:

Info@studiosaintclairr.com

When asking about an existing order, always include your order number so that we can help you more quickly.

Products, quality & sizes

Why is your knitwear more expensive than regular clothing?

At Studio Saint Clair, we consciously choose quality over mass production.

Our knitwear is produced with greater care and consists of carefully selected materials and knitted constructions.

The production process requires more time and craftsmanship than much standard ready-made clothing.

Our prices reflect, among other things, the quality of the materials, finishing, and production process.

We want to offer clothing that not only looks beautiful, but also feels high-quality and is designed to be worn season after season.
How do I know which size I need?

For our products, you will find a size chart where possible.

We always recommend checking the size chart for the specific item before placing your order.

Unsure between two sizes? Then contact us before ordering via Info@studiosaintclairr.com.
Does the clothing fit true to size?

The fit may vary by model. Therefore, always check the product description and size chart of the specific item.

With knitwear, the fit may also be intentionally slightly more relaxed or fitted, depending on the design.
Can the color differ slightly in reality?

Yes. We try to represent our products as accurately as possible.

Due to differences in screen settings, photography and lighting, colors may vary slightly in reality.

Certain fabrics and knitted materials may also have slight natural variations in texture or color tone.
How should I wash my knitwear?

Always follow the washing and care instructions on the label of the specific garment first.

We recommend handling knitwear with care and not washing it at a higher temperature than indicated on the care label.

Proper care helps preserve the shape, structure, and quality of the garment for longer. Read our Disclaimer on the item page.

Shipping & delivery

Where is my order shipped from?

Our orders are shipped from the United States.

This means that international shipping applies, and delivery may take slightly longer than with domestic shipping.
What is the delivery time?

Once your payment has been successfully received, our processing time is usually a maximum of 3 business days.

After that, the average expected delivery time is:

5–14 business days

For certain items that are specially produced to order, an additional production time may apply.

The stated delivery time is an estimate. International carriers, customs, holidays, or other circumstances may sometimes cause delays.
Can I track my order?

Yes. Once tracking for your order is available, you will receive a Track & Trace link as soon as your order has been shipped and processed by the carrier.

It may take some time before the initial tracking information becomes visible.
Why isn't my Track & Trace working yet?

After your shipping confirmation has been sent, it may take some time before the carrier scans your package for the first time.

As a result, your tracking number may already be available even though no up-to-date information is displayed yet.

Please check the tracking again later.
Why am I receiving my order in multiple packages?

When you order multiple items, they may be produced or shipped separately.

As a result, your order may be delivered in multiple packages.

The packages do not have to arrive on the same day.
My order is taking longer than expected. What should I do?

International shipping may occasionally experience delays.

Is your order taking significantly longer than the estimated delivery time? Please contact us via:

Info@studiosaintclairr.com

Please include your order number so that we can check the status of your order.
My package is marked as delivered, but I haven't received anything. What now?

First, check whether the package has been delivered to neighbors, housemates, a reception desk, or a secure delivery location.

Also check the carrier's Track & Trace information.

Still can't find the package? Then please contact us at Info@studiosaintclairr.com, so we can look into what is going on.
My order arrived damaged. What should I do?

Please contact us as soon as possible via:

Info@studiosaintclairr.com

Please include your order number and, if possible, send clear photos of:

  • The item received;
  • The damage;
  • The packaging;
  • The shipping label.

We will then determine the most appropriate solution.

Returns & refunds

Can I return my order?

Where the statutory right of withdrawal applies, you generally have 14 days after receipt to let us know that you wish to cancel your purchase.

For the full terms and conditions, please refer to our Returns & Refunds Policy.
What are the conditions for a return?

During the cooling-off period, you may inspect and try on an item to the extent necessary to assess the product.

We ask you to handle our clothing with care.

The item must not be unnecessarily:

  • Worn;
  • Washed;
  • Damaged;
  • Stained;
  • Contaminated with makeup;
  • Contaminated with strong perfume or other scents.

If a product is used more than necessary and its value is demonstrably reduced as a result, this reduction in value may be deducted to the extent permitted by law.
Can I return a personalized item?

Products that have been actually manufactured according to your personal specifications or clearly personalized for you may fall under a statutory exception to the right of withdrawal.

When this applies to an item, it will be clearly indicated before the order is placed.

A standard Studio Saint Clair logo on an item does not automatically mean that the product is legally considered personalized custom-made.
Can I return an item that is 50% off or more?

Items with a discount of 50% or more may be designated as Final Sale by Studio Saint Clair under our voluntary commercial return policy.

For these products, we do not offer any additional voluntary return or exchange option beyond statutory consumer rights.

However, a discount of 50% or more does not automatically waive the statutory right of withdrawal. Where the statutory right of withdrawal applies, it remains in effect.
Are return shipping costs free?

No. The direct costs for returning a standard return are in principle borne by the customer, provided this is permitted by law and has been clearly communicated in advance.

Different rules may apply if we have delivered an incorrect or defective item.
When will I receive my refund?

Once your return has been received and inspected, we will process the refund in accordance with our Returns & Refunds Policy and applicable statutory timeframes.

It may take a few more business days after processing for the amount to appear in your account via your bank or payment provider.
Do I always get my full purchase amount back?

If you lawfully exercise your statutory right of withdrawal, you will receive a refund of the amount to which you are entitled under the law.

If an item has been used more than is necessary to assess it and its value has consequently been demonstrably reduced, this reduction in value may be deducted to the extent permitted by law.
Can I choose a gift card?

When we offer this option, you can voluntarily choose a gift card or store credit.

When you are legally entitled to a cash refund, we do not replace this refund with a gift card without your permission.

Payment

Which payment methods can I use?

All available payment methods are displayed during checkout.

The available options may vary depending on your country and the payment provider used.
Are my payments secure?

We use secure payment methods.

Payments are processed through the payment providers displayed at checkout. Complete payment details may be processed directly by these third-party payment service providers.
My payment failed. What should I do?

First, check that your payment details are correct and that your bank has approved the payment.

Try again or use a different available payment method.

Does the problem persist? Then contact your bank/payment provider or us via Info@studiosaintclairr.com.

What does Studio Saint Clair stand for?

Quality over quantity.

We don't believe in clothes you'll forget after just one season.

We want to offer timeless pieces that are easy to mix and match and that you'll reach for time and again.

Timeless. Refined. Confident.
How can I get in touch?

Do you have a question that is not answered above? Feel free to contact us.

Studio Saint Clair
Email: Info@studiosaintclairr.com
Website: www.studiosaintclairr.com

Do you have a question about an existing order? Then always mention your order number, so that we can help you as quickly as possible.