Last updated: August 26, 2026
At Studio Saint Clair, quality is our priority. Part of our collection consists of high-quality knitwear and clothing that is produced and/or personalized specifically to order. As a result, different return conditions may apply to certain items.
Please read the conditions below carefully before placing an order.
1. Return Period
For items to which the legal right of withdrawal applies, you as a consumer have 14 days after receipt to notify us that you wish to cancel your purchase.
After notifying us of your return, you then have 14 days to send the product back.
You can register a return via:
Please always include your name and order number.
2. Personalized and custom-made items
Certain garments from Studio Saint Clair are specifically manufactured according to the customer's chosen specifications or are personalized.
This may include, for example, products that are specially provided for you with:
- A personal name;
- Initials;
- A chosen embroidery;
- A personal print;
- A specific individual adjustment;
- Other personalization applied specifically at your request.
When an item is manufactured according to your personal specifications or is clearly personalized for you, the legal right of withdrawal may be excluded.
When this exception applies, it will be clearly indicated before the order is placed.
Please note: the mere fact that a product is produced after ordering or contains a standard Studio Saint Clair logo does not automatically mean that the item is legally considered personalized custom work.
3. Knitwear & made-to-order production
A significant part of our collection consists of high-quality knitwear. This clothing requires more production time, material, and craftsmanship than standard manufactured clothing.
Our prices reflect, among other things:
- High-quality materials;
- Knitted constructions;
- Careful finishing;
- Production in smaller quantities;
- Made-to-order production;
- Any personalization;
- More extensive quality control.
As a result, our knitwear items may have a higher retail price than standard ready-to-wear clothing.
Made-to-order production or a higher retail price does not in itself mean that legal consumer rights are voided.
4. Sale & items with a 50% discount or more
Items sold during a sale, discount campaign, outlet promotion, or other promotion with a 50% discount or more are considered FINAL SALE within our own commercial return policy.
For Final Sale items, we do not offer any additional voluntary return, exchange, or refund options beyond the legally required consumer rights.
Important: a discount of 50% or more does not automatically void the legal right of withdrawal. When you are entitled to withdrawal under applicable consumer law, this right remains, regardless of the size of the discount.
If a Final Sale item is also actually manufactured according to your personal specifications or personalized for you, and it therefore falls under a legal exception to the right of withdrawal, the item cannot be returned on the basis of the right of withdrawal.
5. Conditions for returns
During the cooling-off period, you may examine and try on an item as far as is necessary to establish its nature, characteristics, and functioning, as you would reasonably do in a store.
We request that you handle the item with care.
Returned products must be, as far as reasonably possible:
- Not worn for extended periods;
- Not washed;
- Not damaged;
- Free from stains;
- Free from make-up;
- Free from strong perfume or other odors;
- Free from other unnecessary signs of wear.
When a product has been used more than is necessary to assess it, and it has demonstrably decreased in value as a result, we may charge for this depreciation to the extent permitted by law.
The absence of the original packaging or labels does not automatically mean that the legal right of withdrawal is voided.
6. Return costs
The direct costs of returning an item are for the customer's account, unless we have indicated otherwise in advance or the law provides otherwise.
We always advise using a traceable shipping method and keeping the shipping receipt until the return has been fully processed.
Studio Saint Clair is not responsible for returns that cannot be proven to have reached us, except to the extent that the law provides otherwise.
7. Inspection of returns
After receipt, we will inspect the return.
In doing so, we assess, among other things, whether there is any use or damage that goes beyond what is necessary to assess the product.
If there is demonstrable depreciation, we may—to the extent permitted by law—deduct this depreciation from the amount to be refunded.
We do not arbitrarily determine the amount to be refunded. Any reduction must fit within the applicable legal rules.
8. Refunds
When you legally exercise your right of withdrawal, we will refund the amounts you are entitled to under applicable law.
The refund will in principle take place via the same payment method used for the original order.
We may withhold the refund until we have received the products back or until you have demonstrated that the products have been sent back, whichever occurs first.
When the entire order is legally withdrawn, we will also refund the original standard shipping costs to the extent required by law.
9. Partial refunds
When an item has demonstrably decreased in value due to handling or use that goes beyond what is necessary, we may—to the extent permitted by law—deduct an amount for this depreciation from the refund.
The amount of this will be based on the actual depreciation of the product.
10. Gift card or store credit
In certain situations, we may propose as an additional service to resolve a return with:
- Another item;
- A gift card;
- Store credit;
- Another appropriate commercial solution.
When you are entitled by law to a monetary refund, we will not replace this right with a gift card or store credit without your consent.
You can of course voluntarily choose a gift card or store credit when we offer this possibility.
11. Incorrect, damaged, or defective items
Have you received an incorrect product, or was your item delivered damaged or defective? Please contact us as soon as possible via:
State your order number and, if possible, include clear photos of the issue.
We will then assess the situation and offer an appropriate solution in accordance with applicable consumer law.
The exclusion of the right of withdrawal for a personalized or custom-made item does not prejudice your legal rights if, for example, the product is defective or does not comply with the agreement.
12. Canceling or changing custom orders
For personalized items, production may begin shortly after the order is placed.
Do you want to change or cancel a personalized order? Please contact us as soon as possible.
If production or personalization has not yet started, we will see if a change or cancellation is still possible.
If production has already started and the item falls under the legal exception for personalized or custom-made products, cancellation or withdrawal may no longer be possible.
13. No abuse of the return right
We reserve the right to carefully check returns and take appropriate measures in cases of suspected fraud or abuse.
This could, for example, relate to products that are returned as new after use or other situations where there is demonstrable abuse of our services.
This article never limits legal consumer rights.
14. Contact
Do you have questions about a return, custom item, or your order? Please contact us:
Studio Saint Clair
E-mail: Info@studiosaintclairr.com
Website: www.studiosaintclairr.com
Chamber of Commerce (KvK): 86789066
The Netherlands
We strive to handle return requests carefully and fairly, with respect for both our customers and the quality and unique production process of our clothing.
© 2026 Studio Saint Clair. All rights reserved.